AI Agents in Transport Service: How Delivery Scheduling and Service Requests Are Handled Automatically – Live with proLogistik

What is this about?

Many service processes in transport are still handled manually: recipients need to be contacted to schedule delivery appointments, customers inquire about shipment status, and complaints or follow-up questions land in the email inbox. In many companies, service teams deal with exactly these kinds of requests every day: checking shipments in the transport management system, responding to emails, or calling recipients back. This ties up staff and repeatedly results in vehicles arriving at locked doors because appointments were not properly coordinated. The consequence: unnecessary trips and additional transport costs.

This is precisely where AI agents come in. They can handle typical service requests automatically – for example, coordinating delivery appointments via WhatsApp or phone, notifying recipients before a vehicle arrives, or answering status inquiries. In this Webinar, Tobias Braun from proLogistik shows how such AI agents can be deployed in transport service and why they make it possible to automate service processes, relieve teams, and avoid unnecessary transport costs at the same time.

This Webinar is part of the series "How to Get Your Transport Costs Under Control".

Further events from this series:

• More Than Invoice Auditing: How FAP Data Helps Optimize Carrier Selection, Rates and Networks – Live with Infios (Tuesday, 14.04.2026):Many companies audit freight invoices but rarely use the resulting data strategically. Infios shows in the Webinar how FAP data can be leveraged for rate analyses, carrier benchmarking and network decisions – measurably reducing transport costs in the process.
• Telematics Meets Route Optimization: How Real Fleet Data Enables Actionable Routes and Reduces Transport Costs – Live with TIS and PTV Logistics  (Wednesday, 15.04.2026):Many route plans don't work as intended in practice – because key information from the fleet is missing. In the Webinar, TIS and PTV Logistics show how telematics data and route optimization together enable more realistic routes, relieve dispatchers and reduce transport costs.

Why you should attend

• you deal with a high volume of recurring inquiries about delivery appointments or shipment status in your transport service
• your team spends a lot of time handling standard requests manually
• you want to avoid unnecessary trips and poorly coordinated deliveries
• you want to understand where AI agents can actually be used effectively in transport
• you are looking for ways to organize service processes more efficiently and reduce costs 

What you will take away from the talk

• what impact service processes have on your transport costs
• how AI agents can take over delivery scheduling and status inquiries
• how automated communication can help prevent failed deliveries
• how companies can reduce service costs and relieve employees through service automation

Speaker

• Tobias Braun, Head of Product Management (TMS) at proLogistik Group
• Moderator: Andreas Löwe, Founder of even