UX
Also: User Experience, Nutzererfahrung, Nutzererlebnis, Benutzererfahrung, Benutzererlebnis, UX Design
AI-generated
UX (User Experience) refers to the totality of all experiences a person has when using a system – from initial orientation to routine operation.
Key facts
- UX encompasses all aspects of the user experience with a system – from learnability and efficiency to subjective satisfaction.
- In intralogistics, UX directly influences onboarding times, error rates and training effort.
- UX is broader than UI: it includes process logic and usage context, not just the graphical interface.
- Real UX quality is best revealed through tests with actual end users – not in demos for decision-makers.
- Poor customization can significantly degrade the UX of an otherwise well-designed system.
What is UX?
UX stands for User Experience and describes the totality of all perceptions, reactions and assessments a person encounters while using a system. This includes aspects such as comprehensibility, learnability, workflow efficiency, error prevention and subjective satisfaction. UX is more than just the surface of a system: it encompasses the entire interaction – from login through the navigation structure to error feedback.
Unlike the term UI (User Interface), which refers to the concrete graphical interface, UX is broader in scope and also includes process logic, information architecture and the context of the usage situation. A well-designed UX does not emerge by chance, but through the systematic involvement of actual users in design and testing.
UX in intralogistics: practical relevance
In warehouse systems, warehouse management systems (WMS) or picking solutions, UX has a direct impact on operational key figures. Systems with poor UX lead to longer onboarding times, higher error rates and increased training effort. Particularly in environments with changing personnel or high staff turnover, intuitive usability is economically relevant – even if this effect is difficult to express as a single figure in conventional business cases.
Typical UX-relevant elements in intralogistics include:
- Clear task guidance at picking and storage terminals
- Consistent feedback for completed or erroneous actions
- Reduction of unnecessary click or tap steps in frequently used processes
- Adaptability to different user groups (e.g. experienced vs. new employees)
- Readability on mobile devices, handheld scanners or large screens
What matters during system selection?
During system evaluation, UX is frequently underestimated because it is harder to capture in requirements lists than functional features. It is advisable to have actual end users – not IT managers or project leads – perform concrete everyday tasks during demos and pilots. Usability tests and structured user surveys provide more objective assessments than vendor promises.
It should be noted that UX quality depends heavily on implementation: even a fundamentally well-designed system can become difficult to use in practice through customization, poor data maintenance or a lack of role separation. UX is therefore also a matter of ongoing system maintenance and not just the initial software selection.
Related terms
- AR
Augmented Reality (AR) is a technology that overlays digital information onto the real field of view in real time. In intralogistics, AR is used primarily in picking, maintenance and training.
- Abnahmeprozess (FAT/SAT)
The acceptance process (FAT/SAT) comprises two consecutive test phases used to verify that intralogistics systems comply with contractual requirements before commissioning.
- Akustische Kommissionierung
Acoustic order picking is a paperless picking method in which warehouse employees receive pick instructions via voice and confirm each step using spoken responses. Both hands remain free throughout the actual picking process.
- Augmented Reality
Augmented Reality (AR) overlays the real environment in real time with digital information such as text, graphics, or 3D models. In intralogistics, AR primarily supports picking, maintenance, and the onboarding of new employees.
- Automatisierung
Automation refers to the use of technologies and systems to execute processes fully or partially without human intervention. In intralogistics, the spectrum ranges from simple conveyor systems to fully automated high-bay warehouses with autonomous vehicles.
- BDE-System
A BDE system (operational data collection system) captures machine and manual process data in real time directly at the source – such as at machines, conveyor systems, or workstations.
- BDE-Terminals
BDE terminals are stationary or mobile devices used for operational data capture, enabling employees at workstations, machines, or warehouse areas to digitally record process, time, and quantity data directly at the point of origin.
- Bedienerterminals mit Touch
Touch operator terminals are stationary or mobile input devices that use a touchscreen to enable direct interaction with warehouse management and control systems.
- Beleglose Kommissionierung
Paperless picking refers to the assembly of orders in the warehouse without paper pick lists, where all instructions are transmitted digitally via terminals, displays, voice, or optical signals.
- Datenfunkterminal
A data radio terminal is a mobile device for wireless data capture and transmission in the warehouse, combining a display, input, and scanner in one unit. It typically communicates with a warehouse management system via Wi-Fi and supports processes such as goods receipt, picking, and inventory counting.