MS DirectMS Direct · Processing customs and border procedures
The Smart Cross-border Shipping Platform by MS Direct
The smart cross-border shipping platform. MS Direct simplifies international e-commerce, particularly for shipping to countries such as Switzerland, the United Kingdom, or Norway. A single, API-based Solution enables you to manage all key areas: tariffing, customs, VAT processing, shipping, and returns. The platform adapts flexibly to your setup and your needs.
Overview
Your one-stop Solution for everything related to international shipping and customs clearance. Selling from the EU to Switzerland, England, Norway, and vice versa – simple, automated, with a single integration for all countries. AI-based tariffing: Instantaneous tariffing based on master data. Automated customs clearance: Dynamic selection of the optimal customs procedure (high-/low-value, individual/consolidated clearance). Digital customs data transmission: Direct transfer of all customs data via API – validated and enriched for maximum data quality. Smart carrier selection: Selection of the best carrier per target market – aligned with cost, speed, and service quality. Local delivery: Delivery via national last-mile carriers for a consistent customer experience. Optimized transit times: Late collections, Saturday runs, and cross-docking for minimal time-to-customer. End-to-end tracking: Up to 26 status events per shipment. Centralized documentation: Real-time overview of all shipments, documents, and transit times. Leading brands and online retailers such as Mango, BESTSECRET, Amazon, Arena, and Bergzeit trust MS Direct.
Screenshots & videos
Key facts
Facts & Figures
- Number of customers
- 250 Kunden
- Scope of services
- Automated customs tariff number verification, Document management, End-to-end tracking, Fiscal representation, Return solutions, Support with reclaims, Customs software integration
- Market segment
- Enterprise, Small business, Mid-market
- Shop system integrations
- JTL, Magento, Shopify, Shopify Plus, Shopware, WooCommerce
- Soft Facts
- ERP-independent, REST API
- Shipping service provider
- Colissimo, DHL, DPD, Deutsche Post, GLS, Post Nord, Post.at, Post.nl, Swiss Post, Spring, UPS
Features
- ERP Integrations
- JTL, Microsoft Dynamics, Plentymarkets, Xentral, odoo
- Transport Modes
- Air, Road
- Supported countries
- Europe, UK
- Shipping methods
- Letter mail, Economy, Express, Parcel shipping
- Target regions
- EFTA, EU, UK
- Customs procedure
- End use, Export, Import, Special duties, Transit, Destruction or abandonment, Re-export
How users rate The Smart Cross-border Shipping Platform by MS Direct
100 % of reviewers would recommend this solution (counts reviews that scored the recommendation question 4 or 5 out of 5; 1 to 3 counts as no recommendation).
How we calculate the even Score
The even Score (0 to 100) sets the order of solutions. It is based only on published reviews:
- 85% quality: the average of performance, reliability and maintenance effort per review.
- Recency: newer reviews count more. After one year, a review counts only half as much.
- Smoothing: with few reviews, the value is pulled towards the category average. A single review cannot push a solution to the very top or bottom.
- 15% recommendation: how many reviewers would recommend the solution (NPS logic).
None of this can be bought: plans, advertising and partnerships play no part.
What users say about The Smart Cross-border Shipping Platform by MS Direct
The Review of the "Smart Cross-border Shipping Platform by MS Direct" reveals a high level of satisfaction from a user in the apparel industry with fewer than 10 employees. The collaboration is described as reliable and flexible, particularly when requirements change. IT integration is perceived as straightforward and effective. Support is fast and responds promptly to inquiries. All international shipments and refunds are processed within the agreed timeframes. The overall Review score of 5/5 and an NPS of 100 are above the category averages, which stand at 4.9/5 for quality of work, responsiveness, and communication, as well as an NPS of 95.
All reviews1
„Reliable and great partner - can only recommend“
We are very satisfied with our collaboration. MS Direct is flexible when requirements change, their IT integration has been smooth, and they provide quick support whenever needed. Challenges are resolved efficiently together, and all shipments and refunds are handled reliably within the agreed timeframe. Overall, they are a responsive and a dependable partner.
We are fully satisfied with the support and cooperation. Whenever challenges have arisen, we have resolved them together quickly. They are very responsive and get back to us fast, even on the smallest questions or requests
They process all international orders and refunds very reliably and always within the agreed timeframe
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