Active Ants Germany GmbH · E-Commerce Fulfillment

The fulfillment service provider has proven to be reliable and meets our process requirements well. A particular highlight is its scalability, which is of great importance for our growing business. We are also satisfied with the performance in international shipping.

We have already had many experiences with various 3PL vendors, but with Active Ants we felt for the first time that what was promised was truly delivered.

Although we have not been working with this fulfillment service provider for long, we have so far managed to meet the agreed Service Level Agreements (SLAs) well during peak periods.

The integration of the fulfillment service provider into our existing systems and processes went very smoothly. The switch from another provider to the new solution was implemented in no time at all.

So far, all my requirements for the fulfillment of my online shop are being met well and I have no further wishes.

Good — shipping and returns handling typically take place within the contractually agreed SLAs. Where processes are not fully covered or met, this is often attributable to Active Ants' partner side, e.g. DHL, which causes delays in the overall workflow.

The collaboration with Active Ants Deutschland is going well. Two-way communication works reliably and smoothly, whether by email, via Teams, or by phone. It is clearly evident that the Active Ants Deutschland team is increasingly well-coordinated and continues to develop. The current way of working and planning processes differ significantly from the early stages in 2022 and 2023. During the most recent on-site visit, it was also apparent that a growing number of B2B orders from other clients are being processed. Should it become possible in the future to handle more VAS-intensive orders on our end as well, this would be a further positive step in our collaboration.

Q3 + Q4 2025 better than in comparison to 2024. It seems as though the Active Ants Deutschland team has taken a big step forward when it comes to overall planning in preparation for peak periods, aided by customer forecasts.

Largely problem-free. Issues with integrations typically only arise from changes on the part of Active Ants' integration partner Kite, about which neither Active Ants nor we receive any information. Full returns integration between Maya and our system has still not been completed, though this is attributable to the respective integration partners Kite and Inretrn, and not necessarily to Active Ants or Didriksons.

- Offering additional carriers - Better handling of B2B orders or orders where VAS requirements must be taken into account (Active Ants UK is a step ahead here) - A more proactive approach when carrier delays are foreseeable, so that we as a client do not have to flag this ourselves and request that the carrier be contacted.

Our requirements are always implemented very well and quickly. The entire team works in a very solution-oriented manner.

We recommend Active Ants Germany with full conviction. Our contact persons are competent and respond quickly and reliably to all requirements. The quality of order processing is very high.

Thanks to transparent and early coordination, we see reliable and fast order processing even during peak periods.

The integration with our existing structures worked well. All steps were implemented within the agreed timeframe.

We are very satisfied and currently have no further wishes. We are confident that new requirements will also be implemented very quickly and reliably.

Virtually all requests are fulfilled. Fast, efficient and affordable – great.

We are very happy to have found a partner in Germany who is not only fast but also efficient. The team is always reachable, whether it's Service/Operations/Account Management/IT.

Better than all others; everything naturally requires some planning.

One day at most – extremely fast. Quite unusual given the size and scope.

More creative options, e.g. in packaging, to make the end customer even happier.

Our requirements across the entire value chain are fully covered by the fulfillment service provider.

ActiveAnts fully covers our requirements, uses state-of-the-art technologies and complete digitalization. We know that with this partner we are well positioned for the challenges of the coming years.

We have regular standing meetings in which our requirements are heard and supported. We feel comprehensively well looked after.

The service provider offers many advantages through its own MAYA platform. We have connected our IT system to the provider's platform and everything runs digitally.

Currently all our requirements are being met and we couldn't be happier. The high level of automation can of course always be expanded further.